Remote Desktop Support
SubC uses Rust Desk software to remotely and securely connect to your computer to assist you directly. Follow the steps below to install Rust Desk software and when you require remote access support, send SubC Support the necessary details.
Install RustDesk Client on Windows PC
Download the RustDesk client software from https://getrustdesk.subcservices.com/
Run the Rust Desk Client installer and follow the on-screen instructions
Once installed, when you open, it will look like the below image.
This RustDesk client installer will add SubC’s ID/Relay server building.subcstream.com. This will ensure a faster, efficient, and more secure remote connection.
Use Permanent Password
It is important to set a permanent password for remote support session to ensure SubC Support can reconnect without delay if the connection drops. You can always reset the password after SubC Support session is complete.
Click Settings → Security → Unlock security settings
Then click Set permanent password
Enter Password in Password and Confirmation fields, then click OK
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When remote desk access to your PC is required, please ensure Rust Desk is running on the PC, and provided the PC’s RustDesk ID and Password to the SubC Imaging Support agent. Contact via email: support@subcimaging.com
Make sure there is a Monitor connected to your system.
Use a HDMI dummy plug to enable remote access to headless system. HDMI dummy plug replicates connecting an HDMI cable to a display. It tricks the device into thinking a monitor is attached.
If the system is a laptop, please keep the lid open.