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Inspector Connection Issues

Connection Issues

When you open SubC Inspector, it will ask for the IP address to connect to the DVR+O system. If you try to connect and get the error, “Failed to connect to the DVR+O”, there could be several possible reasons.

Issues/Solutions

  • The system running the DVR+O software is not turned on.

  • The DVR+O application is not started on the DVR+O system.

    • Check the DVR+O system. Ensure it is turned on and the SubC DVR+O software is running.

  • The IP address entered is incorrect.

  • A firewall rule may be blocking the connection.

    • Check with your IT network team to ensure ports 13000, 8088 and 80 are open for the DVR+O system.

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