Troubleshooting - Ethernet connection

Problem

The camera is not detected in Rayfin software after following the steps for manual and auto-detection here: Ethernet Connection | Manual Connection

There are a number of reasons why an Ethernet device may not be showing up on a network. To diagnose the issue, follow these steps:

Verify that your PC is connected to the same network as the camera. A router is required for the initial setup between the camera and your PC. A switch does not serve IP addresses with DHCP as a router does. SubC now supplies a micro router with our cameras to troubleshoot networking issues.

2. Access your router or switch, and check if the link LED and activity LED is blinking on the port that the camera is connected to.

3. If the Link LEDs are not active, cycle power to the camera

4. Make sure your Laptop/PC is plugged directly into the router, on a LAN port (not the WAN port).

5. There could be a cabling or networking issue:

Refer to your camera datasheet for the correct Ethernet wiring: Rayfin Benthic
Follow the steps in the relevant Quick Start Guide for your camera model to ensure everything is connected correctly: Quick Start” Benthic HDE - Ethernet
Try a spare router and Ethernet cable to eliminate the cabling and other components

Ping the camera from the command prompt to verify that it is connected to the network
ping SubCRayfin##### or ping {IP address} -t (Note: the -t continuously pings, which can be useful for troubleshooting wiring and other intermittent issues)
If the camera does reply after pinging it, it may be set to Static IP. See the steps in Ethernet Connection | Disabling Static IP to switch to DHCP mode.