SubC Software Suite User Manuals
SubC Software Suite User Manuals
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Upgrade Rayfin Camera ROM & Firmware

If your Rayfin camera is running v3, see these instructions to upgrade from v3 to v4.

If your Rayfin camera is a Hibernate / Autonomous model, be sure to set the Hibernate Wake Switch to Off Pos (II) before proceeding to upgrade the ROM & Firmware.

See Canceling Hibernate

Upgrading from V4 ROM & Firmware to Newer Version

  1. To ensure you have access to the latest ROM & Firmware, download the latest version of DVR+O / SCI desktop application: https://getdvr7.subcservices.com/ and install.

  2. Open DVR+O / SCI desktop application

  3. If you see a green arrow displayed next to the Rayfin camera (as shown in example image below) this indicates that there is a newer version of Rayfin ROM & Firmware available for this camera.

DVRO-Rayfin-1711555376899.drawio.png
image-20250305-135400.png

  • If you see the blue download arrow, click it to first download the Latest Rayfin Version, then proceed to the next step - Click the green arrow to update the Rayfin Camera.

image-20250305-135450.png

  • If you see a blue circle with checkmark, it means you already have the current Rayfin version download. Proceed to the next step - Click the green arrow to update the Rayfin Camera.

image-20240327-161858.png

Next step: Click the green arrow next to the Rayfin camera you wish to update.

The green arrow will change to a spinning loader image as the updater file loads on the Rayfin camera and installs. This process can take up to ~ 5 minutes as the Rayfin version updates and the Rayfin camera reboots.

When complete, you’ll see the Rayfin camera reappear in the list.

image-20240327-163057.png

If you do not see the Rayfin Camera reappear in the list after ~ 5 minutes, there may be an issue with the camera. Below are a few troubleshooting tips to try:

  1. Open the Windows command (cmd) window

    1. Enter command: arp -a | findstr “58-fc”

      (All Rayfin cameras MAC address start with “58-fc”

      Example:

      image-20250916-201056.png

    2. Enter command: ping [camera’s IP]. Example:
      C:\Users\SubC>ping 192.168.2.126
      Pinging 192.168.2.126 with 32 bytes of data:
      Reply from 192.168.2.126: bytes=32 time=1ms TTL=64
      Reply from 192.168.2.126: bytes=32 time<1ms TTL=64
      Reply from 192.168.2.126: bytes=32 time<1ms TTL=64
      Reply from 192.168.2.126: bytes=32 time<1ms TTL=64

      Ping statistics for 192.168.2.126:
      Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
      Approximate round trip times in milli-seconds:
      Minimum = 0ms, Maximum = 1ms, Average = 0ms

  2. If the ping command is successful (Lost = 0), but the camera is still not auto detected by the DVR+O / SCI UI, restart the camera (turn off & on).

  3. If the camera is still not detected, try to connect a Channel to it using the Rayfin camera’s Serial number or the IP

    image-20250918-132105.png

If none of the above resolves the issue, please contact SubC Support. See Getting Help